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Dawn L. Brown
P.O. Box 860722, Shawnee, KS 66286
Home
(913) 768-7743
dawn@dawnsdesktop.com
http://www.dawnsdesktop.com
SUMMARY
Ten years experience in Windows software development as technical writer, project manager, and software tester.
Five years working as a consultant or contractor in Windows software development.
Twenty years experience working with computers and software.
Extensive experience with hardcopy documentation, online documentation, RoboHELP, and Microsoft Office.
Equal experience working with programmers, clients, and end users.
Industry experience in software,
insurance, manufacturing, retail, and pharmaceutical.
SKILLS
RoboHELP (8 years)
Microsoft Office (10 years)
Doc-To-Help (1/2 year)
FrontPage (2 years)
DOS/Windows (15 years)
Typing (77 wpm)
HTML (1 year)
Microsoft Access exposure (5 years)
Oracle/PL-SQL exposure (2 years)
Visual Basic, Visual C exposure (5 years)
Visio
Adobe Acrobat
CERTIFICATIONS
Brainbench certifications, http://www.brainbench.com, Transcript ID 1373373, 2001-2002
ERwin 5.0, Logic Works, 1997
Word Processing, Lansdale Business School, 1983
EXPERIENCE
June 2002 to Dec 2002
ShopKo Stores, Inc., Green
Bay, WI
Technical Writer-Contractor
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Using the DACUM
process to write standard operating procedures for the company. |
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Interviewing subject
matter experts for these standard operating procedures. |
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Capturing informatin
relating to the new HIPAA (patient confidentiality) laws. |
March
2001 to March 2002
IOA Re, Plymouth Meeting, PA
Technical Writer-Contractor
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Working for same boss as jobs below at ECTA Corporation and Spidertek Corporation. |
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Creating, tracking, and managing software development progress. |
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Testing software, creating test plans and bug report databases, and assisting in debugging. |
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Creating documentation for programmers’ use. |
January 2001 to March 2001
Gateway 2000, Inc., North
Sioux City, SD
Technical Writer/Software Tester/Project Management-Contractor
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Assisted in creating technical documentation for AS-400 project. |
March 1999 to December 1999
Honeywell, Fort Washington, Pennsylvania
Automation College, Technical Publications Department
Technical Writer-Contractor
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| Returned for second contract working onsite and offsite. |
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| Reformatted complicated technical publications containing complex tables and an extensive indexing system in Microsoft Word for easy entry into HTML Transit. |
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| Assisted with editing complex and voluminous Word documents. |
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| Edited specification and procedural manuals. |
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| Formatted documentation regarding preparations for Intranet. |
January 1999 to March 1999
Wyeth-Ayerst Pharmaceutical, Radnor, Pennsylvania
A division of American Home Products
Technical Writer—Contractor
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Developed Winhelp projects for Documentation Department of pharmaceutical company using RoboHELP.
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Worked with documentation team to develop style guide to ensure uniform consistency and design. |
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Designed, wrote, and compiled help files for applets. Worked with the User Group to develop help files for mini-applications written by the Software Development Department. Applets designed to aid users in data entry and data verification of the main Oracle database system used to submit drugs to the FDA for approval. |
February 1998 to September 1998
Honeywell, Fort Washington, Pennsylvania
Smart Controls Team (SCT)
Technical Writer-Independent Contractor
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Worked mainly offsite to update Winhelp project to include current software enhancements for process flow control device configuration software. |
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Used RoboHELP to revamp and update the help file for software including extensive context-sensitive help. |
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Created new help topics to document new functions in software. |
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Made suggestions and helped reformat specification and style of the help project. |
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Solely responsible for designing and updating the entire Winhelp project, by interfacing with the software development team, referring to the product’s reference manuals, and learning to use the device in the lab. |
August 1997 to January 1998
Logic Works, Inc., Princeton, New Jersey
Provider of data modeling software (ERwin), business modeling software (BPwin), and more
Technical Writer—Contractor
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Wrote topics, made corrections, and mapped out structures in online help and hardcopy documentation for ERwin, BPwin, and ModelMart software. |
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Assisted documentation team and technical editor. |
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Wrote context-sensitive help topics for new features in ERwin. |
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Edited online help topics and hardcopy documentation for said software projects. |
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Assisted Documentation Manager in preparing manuals to send to the printer. |
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Troubleshot and solved problems relating to upgrading RoboHELP. |
July 1996 to July 1997
Spidertek Corporation, Fort Washington, Pennsylvania
Provider of Windows File/Server software to the life insurance industry
January 1993 to June 1996
ECTA Corporation, Spring House, Pennsylvania
Leading provider of Windows 3.1 and 95 sales illustration software to the life insurance industry
Technical Writer—Technical Communication
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Webmaster for company Internet website at http://www.spidertek.com. |
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Created and managed website, wrote content, and created graphics using FrontPage and Paintshop Pro. |
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Designed and developed all company administrative documentation. |
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Wrote, edited, and produced all online help, training manuals, and system overviews using Microsoft Word and RoboHELP, to include extensive context-sensitive help. Also created and maintained the C++ header files for the context-sensitive help. |
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Contributed to software functionality and interface design. |
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Designed and recorded tutorial, overview, and marketing movies using Lotus ScreenCam. |
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Designed and produced Microsoft PowerPoint marketing presentations. |
Client Contact
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Worked five weeks onsite in Australia with client’s upper management. |
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Provided support and training on client management software to client’s development team. |
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Assessed needs and reported back to the developer of our product. |
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Instrumental in saving the account and getting the contract signed. |
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Assisted client with development of training manual for end users. |
Product and Project Management
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Created, tracked, and managed software development process. |
- Built and tested setup programs using Installshield and Microsoft Visual Basic Setup Kit.
- Input sample data and tested software while assisting in debugging process.
- Tested software, created test plans and bug report databases, and assisted in debugging.
| Provided complete customer support and training. |
- Setup, improved, and coordinated communications for clients.
- Maintained hardware, troubleshot installation problems, and determined system conflicts.
Programming
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Authored reports using proprietary macro scripting language for client management software. |
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Authored WordBasic macros to transfer client data to Microsoft Word using DDE. |
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Maintained, tracked, and edited database design structure in Microsoft Access. |
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Designed, implemented and compiled dialog boxes and header files using Resource Workshop & C++. |
EDUCATION
Gwynedd-Mercy College, Gwynedd
Valley, Pennsylvania
Computer Information Systems, 1991,
GPA 4.0
Bucks County Community College,
Newtown, Pennsylvania
Administrative Secretarial, 1986 to
1990, GPA 3.3
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